Shipping Policy
Delivery Area
We currently deliver to addresses within the United Kingdom only.
Delivery Time
Orders are typically processed within 1–2 business days.
Estimated delivery time: 3–7 business days from the date of dispatch.
Delivery Method
All orders are sent via a trusted courier or postal service to ensure safe and timely delivery.
Shipping Costs
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Flat rate: £4.99 per order
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Free shipping: Available on orders over £100
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No hidden fees: All prices include applicable taxes.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Delays
We make every effort to ensure your order arrives on time. However, occasional delays may occur due to courier issues, public holidays, or factors beyond our control. If your order has not arrived after 7 business days, please contact us.
Returns Policy
Defective or Damaged Items
We accept returns only for defective or damaged products.
If you receive a defective or damaged item, please contact us within 14 days of delivery at hello@eatpodberry.co.uk. Include your order number, a description of the issue, and clear photos of the defect.
Once approved, we will arrange a return or replacement at no additional cost to you.
Non-Returnable Items
We do not accept returns for non-defective products, including unwanted or incorrectly ordered items.
How to Return an Item
If your return has been approved:
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We will provide return instructions via email.
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Items must be returned in their original packaging where possible.
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Refunds or replacements will be processed within 7 business days of receiving the returned item.
Exchanges
We do not currently offer exchanges.
If your item is defective, please follow the returns procedure above for a replacement or refund.
Contact Us
If you have any questions regarding shipping or returns, please contact us at:
hello@eatpodberry.co.uk
+44 (0) 1828 640 466
